Contact Us

Last updated: May 2026

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What we can help with

  • Questions about how the metadata checker or remover works
  • Bug reports or broken pages
  • Account issues (if you created a free account)
  • Privacy-related requests described in our Privacy Policy
  • Feedback on guides, blog posts, or platform pages

What we cannot help with

  • Platform account suspensions or content takedowns on Instagram, Meta, TikTok, or other third-party services
  • Legal advice about AI disclosure, copyright, or regional regulations
  • Recovering images you no longer have access to
  • Removing pixel-level watermarks (e.g. SynthID) — our tools handle metadata only

Response time

We aim to reply within 2–3 business days. Complex privacy requests may take longer. Please include your browser, device, and a short description of the issue so we can help faster.

Before you write

Many questions are answered on our homepage FAQ, Disclaimer, and platform guides (e.g. Instagram). If metadata removal did not remove a label, the platform may be using visual detection — see the disclaimer for limitations.

Contact Us